The office phone never stops. Neither do the questions.
Schools of every kind — public, faith-based and independent — field the same front-office calls and messages all day — term dates, uniform and policy, absences, tour and enrolment enquiries, "is the office open today". Simon answers on your site, Maeve answers the phone, from your own public information — and never touches a student's record.
The same front-office questions, on every channel, all day.
Parents ask the same routine things over and over — and they ask whenever it suits them, which is rarely when the office is quiet. The cost lands on your front desk and on the families who can't get a straight answer.
The front office is buried in repeat calls
"When does term start?" "What's the uniform policy?" "Is there school on the pupil-free day?" The office answers the same handful of calls on repeat — while a parent waits at the counter and the real work piles up.
Parents can't find it on the website
The answer is technically on the site — buried in a newsletter or inside a PDF three clicks deep. After hours, a parent searching on their phone gives up and calls or emails, and it lands on your desk in the morning.
Answers depend on who picks up
Different office staff give different answers to the same question because the truth is scattered across handbooks, newsletters and inboxes. Inconsistency erodes trust with families and stretches your team thin.
Three employees, one Brain, every routine question covered.
Simon answers your website, Maeve answers the office phone, and Hugo answers your staff internally. All three run on one shared Brain trained on your own public information — so the answer is the same wherever it's asked, and you update it once.
Answer your website, around the clock
Simon answers the routine questions on your site the moment a parent asks — and captures tour and enrolment enquiries, so a late-night question from a prospective family becomes a follow-up for your team instead of a lost lead.
Simon · webAnswer the office phone
Maeve picks up with natural voice and answers the routine calls — term dates, uniform, absences, opening hours — then takes a message or transfers when it's beyond general information. No more voicemail backlog on Monday morning.
Maeve · phoneAnswer only from your own information
Simon and Maeve answer from your website, handbook, fee schedule and policies — not the open internet — so they won't invent a date or a policy. When the answer isn't there, they say so and route the question to a person.
Simon MaeveGive staff a consistent internal answer desk
Hugo answers your teachers and admin staff from the same policies families see — procedures, who signs off what, where the form lives. Everyone works from one source of truth, so answers stay consistent.
Hugo · internalGeneral information only. Never a student's personal record.
Education is sensitive, and you're right to be careful. NeoMind is deliberately scoped to the public, general information you'd happily put on a flyer — and engineered to hand anything beyond that straight to a person.
Public information only
It answers from the same things you'd publish openly — term dates, fees, policies, enrolment steps, opening hours. It is not connected to your student management system and holds no individual student records.
It tells people it's AI
Every caller and visitor is told up front they're speaking with an AI assistant — in line with the Australian Framework for Generative AI in Schools, which expects transparency about where AI is used.
It won't guess
Answers come only from your own information. When it doesn't know, it says so and hands the question to a person — it never invents a policy, a fee or a date.
Sensitive topics go to a human
If a conversation turns to a specific child, a welfare or safety concern, or anything personal, it stops and routes to your staff. It keeps to general information and passes everything else on.
NeoMind is built to align with the Privacy Act — you control what information it can see, and you remain the decision-maker. It informs and routes; it doesn't make formal academic, enrolment or welfare decisions. Read our privacy approach.
Front-office work you can actually measure.
Every call and message is scored against the objective you set — questions answered, after-hours enquiries captured, calls deflected from the front desk — so you can see what's working and where the gaps in your published information are.
Real results from an education pilot land here — published only when we can stand behind the numbers. See how we measure an AI employee.
What educators ask us
No. It answers from your general, public information — the same things you'd publish on your website or hand out on a flyer: term dates, fees, policies, enrolment steps, opening hours. It is not connected to your student management system and holds no individual student records.
It answers only from your own information — not the open internet — so it won't invent a fee or a date. When it doesn't have the answer, it says so and hands the question to a person rather than guessing.
Yes. Every caller and visitor is told up front they're speaking with an AI assistant. That disclosure is in line with the Australian Framework for Generative AI in Schools, which expects transparency about where AI is used.
If a conversation turns to a specific child, a welfare or safety concern, or anything personal, the assistant stops, doesn't try to handle it, and routes it to your staff. It is built to keep to general information and pass anything beyond that to a human.
Both. Maeve answers the phone with natural voice — taking the call, answering general questions, taking a message or transferring when needed. Simon answers the same questions on your website. They run on one shared Brain, so the answer is the same on either channel.
Yes. It's the same product — you load your own public information and choose which questions it should handle. We have a tailored page for childcare, schools, training providers and tutoring so you can see the fit for your setting.
It's built to align with the Privacy Act: you control what information it can see, it keeps to public/general information, it discloses that it's AI, and it hands anything sensitive to a person. You remain the decision-maker — it informs and routes, it doesn't make formal decisions.
No. It takes the repetitive calls and messages off their plate — the same five questions all day — so your team can focus on the people in front of them. Anything real is escalated straight to a person.
Most providers are live in under an hour. It learns from your existing public information — your website, handbook, fee schedule and policies — so there's nothing to build from scratch.
Related: Meet Maeve · Meet Hugo · All industries
Answer every parent and student, day and night.
On the phone and on your website, from your own public information — never a student's record. Live in under an hour, no credit card to start.