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Maeve · Phone employee

Your phone, answered. Day or night.

Maeve is the AI employee on your phone line. She answers every call 24/7 with a natural, realistic voice — qualifying callers, booking jobs, answering from your own knowledge and routing urgent calls to the right person. No call goes to voicemail after hours again.

What Maeve does

A receptionist who never sleeps.

Maeve handles the routine calls end-to-end, so missed calls stop costing you jobs — and your team only picks up the ones that truly need a person.

Answers every call, 24/7

Picks up on the first ring, day or night, weekend or holiday — so after-hours callers reach a helpful voice instead of voicemail.

Qualifies & books

Asks the right questions, captures the caller’s details, and books the job or appointment straight into your calendar.

Answers from your knowledge

Hours, pricing, services, “do you cover my area?” — answered from the same Brain as Simon and Hugo, grounded in your own information.

Routes urgent calls

Recognizes when a call needs a human and routes it to on-call staff or a manager — never trying to handle something binding on her own.

After-hours & overflow calls Booking & rescheduling appointments “Are you open / how much / do you cover my area?” Triaging urgent calls to on-call staff
One mind, many agents

Run a Maeve agent on every line.

Maeve is a mind — the voice archetype. From it you deploy a separate agent for each line you run, each with its own number, persona, objective and scorecard. A bookings line by day, an after-hours line at night — all answering from one shared Brain.

Bookings Maeve Main line

Tuned to book — qualifies callers and slots jobs straight into your calendar during business hours. Scored on booking rate and answer accuracy.

After-hours Maeve Overflow line

Tuned to capture and triage — takes overflow and out-of-hours calls, captures the lead, and routes anything urgent to on-call staff. Scored on lead capture and appropriate routing.

Every Maeve agent has its own number and persona, yet all read from the same Brain — update your hours or pricing once and every line answers with it, while each is scored independently. See how every agent shares one Brain →
The voice

Natural enough that callers relax.

Maeve uses one of the most natural, realistic voices available, so a call feels like talking to a capable person — not a phone tree. The realism comes from voice quality and the way she’s scripted, not from putting on a regional accent. The result is a smooth, professional conversation that callers trust.

Measurable

Every call, scored.

Maeve isn’t a black box. She carries an objective you set — book more jobs, capture more after-hours leads — and weighted KPIs scored on every call by an AI judge: booking rate, answer accuracy, appropriate routing, resolution. Those roll into a scorecard you read like a performance review. See how measurement works →

And Maeve respects the bright line. She does the routine call handling brilliantly, but judgement calls and anything binding stay with your team — NeoMind never commits on your behalf, and routing an urgent call to a human raises her score rather than lowering it. Want to hear her? Open the live demo for a short voice call.

Frequently asked

Maeve, answered.

No. Maeve uses one of the most natural, realistic voices available, so callers experience a smooth, human-sounding conversation rather than a clunky phone menu. The realism comes from the voice quality and the way she’s scripted, not from a regional accent.

Maeve answers questions from your own knowledge, qualifies the caller, books jobs or appointments into your calendar, captures contact details, and routes urgent or sensitive calls to the right person — so no call goes to voicemail after hours.

Maeve recognizes when a call needs a human and routes it — to on-call staff, a manager, or an emergency line — instead of trying to handle it herself. Judgement calls and anything binding stay with your team; NeoMind never commits on your behalf.

Yes. Maeve carries an objective and weighted KPIs — booking rate, answer accuracy, appropriate routing, resolution — scored on every call by an AI judge and rolled into a scorecard you read like a performance review.

From the same shared Brain as Simon and Hugo — your own documents, pricing, hours and policies. Update something once and Maeve answers callers with the new information in seconds.

Yes. Maeve is a mind — the voice archetype — and you can deploy a separate Maeve agent for each line you run, such as a bookings line during the day and an after-hours line at night. Each agent has its own number, persona, objective and scorecard, and all of them read from the one shared Brain.

Meet the rest of the roster: Simon on your website, Hugo for your team, or build your own. See how a phone employee compares to a human receptionist in AI receptionist for trades.

Get started

Never miss another call.

Put Maeve on your line and every caller reaches a natural voice that books the job — around the clock.