Hugo is the AI employee inside your business.
Your company’s knowledge lives in people’s heads, scattered inboxes and folders nobody can find. Hugo holds it in one place and answers your team instantly — leave, expenses, policy, onboarding, “where does this live?” — grounded in your own handbook, in Slack, Microsoft Teams or their dashboard.
When someone resigns, their answers usually walk out with them. With Hugo, they don’t. The knowledge stays in the business.
From a 12-minute scavenger hunt to one question.
The same question — “I bought a flight for a client visit, how do I claim it back?” — answered the old way, and the Hugo way.
Submit it under Travel in the expense tool within 30 days, attach the receipt and tag the client project. Flights over $500 need your manager’s sign-off first. Reimbursement lands in the next pay run.
Source: Expenses & Travel PolicyAsk Hugo where you already talk.
Hugo answers in the tools your team uses every day — no new app to learn, no portal to log into. Just mention Hugo and ask.
Your company memory, on tap.
Answers from your handbook
Leave policy, expenses, IT, onboarding, “how do we do X?” — grounded in your own documents, with the source shown so staff can trust it.
Keeps knowledge in the business
When people leave, the answers stay. Hugo holds your organisational memory in one shared Brain instead of in someone’s head or inbox.
Surfaces the gaps
Hugo shows you the questions your knowledge base couldn’t answer — so you fix it once and lift every future answer.
One Hugo per team. As many as you need.
Hugo is a mind — the internal-memory archetype. From it you deploy a separate agent for each team, scoped to that team’s knowledge and access. Your people only see what they should — and every Hugo still draws from the one shared Brain.
Scoped to leave, pay, policy and onboarding. Answers staff questions from your handbook — and keeps sensitive HR documents away from everyone else.
Scoped to systems, access requests and how-tos. Walks staff through your IT runbooks and escalates anything that needs an admin.
Scoped to process, suppliers and site procedures. Gives the floor a single source of truth instead of a dozen scattered docs.
Manage Hugo like staff — and keep judgement human.
Hugo carries an objective and weighted KPIs — answer accuracy, how many questions staff self-serve, appropriate escalation — scored on every conversation by an AI judge and rolled into a scorecard. You can see how Hugo is performing this week, and exactly where the knowledge gaps are. See how measurement works →
And Hugo knows its limits. It does the routine knowledge work brilliantly, but judgement calls and anything binding stay with your team. NeoMind never signs, commits, or makes a binding promise on your behalf — when a question crosses that line, Hugo points to the right person. That bright line is what makes a company-memory employee safe to deploy.
Hugo draws from the same shared Brain as Simon and Maeve, so a policy you update once is reflected everywhere in seconds. How the Brain works →
Hugo, answered.
Hugo is the AI employee inside your business. Staff ask it the questions they’d otherwise ask a colleague — leave policy, how to claim an expense, where a document lives, how onboarding works — and get an instant answer grounded in your own handbook and documents, with the source shown.
In the tools they already use — Slack and Microsoft Teams — as well as their NeoMind dashboard. Staff just mention Hugo and ask; the answer comes back in the channel, grounded and cited.
Company knowledge usually lives in people’s heads and inboxes, so when someone leaves it walks out the door. Hugo holds that knowledge in one shared Brain, so the answers stay with the business even when the person who knew them moves on.
Hugo answers only from your own knowledge and shows its source. When something isn’t documented, it says so and points to who can help, rather than inventing an answer. Anything binding stays with your team.
Yes. Hugo carries an objective and weighted KPIs — answer accuracy, self-serve rate, appropriate escalation — scored on every conversation by an AI judge and rolled into a scorecard. It also surfaces the questions your knowledge base couldn’t answer, so you can close the gap.
Yes. Hugo is a mind — the internal-memory archetype — and you can deploy a separate Hugo agent per team, such as an HR Hugo, an IT Hugo and an Ops Hugo. Each is scoped to that team’s knowledge and access and scored independently on its own objective, so people only see what they should — while every Hugo still reads from the one shared Brain.
Meet the rest of the roster: Simon on your website, Maeve on the phone, or build your own. Learn how to measure an internal employee in How to measure an AI employee.
Give your team instant answers.
Point Hugo at your handbook and it answers in Slack, Teams and the dashboard — and your company memory finally stays put.