Prospective students research at midnight. Enrolments open at nine.
RTOs, training providers, course providers — the questions never stop, and the same enrolment and eligibility queries land on your team all day. NeoMind answers prospective students around the clock from your own course information, captures enquiries, and gives both students and staff one place that actually knows the answer.
The course is right for them — but the answer comes too late.
Enrolment is a window, and the gap between a student's question and your answer is where prospects drift and staff burn out repeating themselves.
Enquiries arrive when no one's on
People weigh up a course on their own time — evenings, weekends. A question that goes unanswered overnight often means a prospect who's enrolled somewhere else by morning.
The same eligibility questions, all day
"Do I qualify?" "What are the prerequisites?" "When's the next intake?" "What does it cost?" — your admissions team answers the same handful of questions on repeat instead of progressing applications.
Policy answers depend on who you ask
Students and staff get different answers to the same question, because the truth is scattered across handbooks, policies and inboxes. Inconsistency erodes trust — and invites compliance risk.
One source of truth for students out front and staff behind the desk.
Simon answers prospective and current students on your site; Hugo answers your trainers and admin staff internally. Both run on one shared Brain trained on your handbooks and policies — so the answer is the same wherever it's asked, and you update it once.
Answer enrolment enquiries around the clock
Simon explains courses, intakes, fees and how to apply the moment a prospective student asks — day or night. The enquiry is captured for your admissions team, so a late-night question becomes a warm lead instead of a lost one.
Simon · webExplain eligibility and entry pathways
From your own course information, Simon walks a student through prerequisites and pathways and helps them see whether they likely qualify. Anything that needs a formal assessment or an exception is captured and handed to admissions.
SimonAnswer only from your own knowledge
Simon and Hugo answer from your handbooks, policies and website — not the open internet — so they won't invent a qualification or a fee. When the answer isn't there, they say so and route the question to a person.
Simon HugoGive staff a consistent internal answer desk
Hugo answers your trainers and admin staff from the same policies students see — funding rules, assessment policy, who signs off what. Everyone works from one source of truth, which keeps answers consistent and audit-ready.
Hugo · internalGeneral information only. Never a student's personal record.
Education is sensitive, and you're right to be careful. NeoMind is deliberately scoped to the public, general information you'd happily put on a flyer — and engineered to hand anything beyond that straight to a person.
Public information only
It answers from the same things you'd publish openly — term dates, fees, policies, enrolment steps, opening hours. It is not connected to your student management system and holds no individual student records.
It tells people it's AI
Every caller and visitor is told up front they're speaking with an AI assistant — in line with the Australian Framework for Generative AI in Schools, which expects transparency about where AI is used.
It won't guess
Answers come only from your own information. When it doesn't know, it says so and hands the question to a person — it never invents a policy, a fee or a date.
Sensitive topics go to a human
If a conversation turns to a specific child, a welfare or safety concern, or anything personal, it stops and routes to your staff. It keeps to general information and passes everything else on.
NeoMind is built to align with the Privacy Act — you control what information it can see, and you remain the decision-maker. It informs and routes; it doesn't make formal academic, enrolment or welfare decisions. Read our privacy approach.
Enrolment support you can actually measure.
Every enquiry and internal query is scored against the objective you set — enquiries captured, eligibility answered accurately, staff questions self-served — so you can see what's working and where the gaps in your published information are.
Real results from an education pilot land here — published only when we can stand behind the numbers. See how we measure an AI employee.
What providers ask us
No. It answers from your general, public information — the same things you'd publish on your website or hand out on a flyer: course details, intakes, fees, policies, enrolment steps. It is not connected to your student management system and holds no individual student records.
It answers only from your own course handbooks, policies and website — not the open internet — so it won't invent a qualification, a fee or a date. When it doesn't have the answer, it says so and hands the question to a person rather than guessing.
Yes. Every visitor is told up front they're speaking with an AI assistant. That disclosure is in line with the Australian Framework for Generative AI in Schools, which expects transparency about where AI is used.
If a conversation turns to a specific student, a welfare or safety concern, or anything personal, the assistant stops, doesn't try to handle it, and routes it to your staff. It is built to keep to general information and pass anything beyond that to a human.
Both. Simon answers enrolment and eligibility enquiries on your website. Maeve can answer the phone with natural voice — taking the call, answering general questions, taking a message or transferring when needed. They run on one shared Brain, so the answer is the same on either channel.
Yes. It's the same product — you load your own public information and choose which questions it should handle. We have a tailored page for childcare, schools, training providers and tutoring so you can see the fit for your setting.
It's built to align with the Privacy Act: you control what information it can see, it keeps to public/general information, it discloses that it's AI, and it hands anything sensitive to a person. You remain the decision-maker — it informs and routes, it doesn't make formal decisions.
No. It takes the repetitive enquiries off their plate — the same eligibility and intake questions all day — so your admissions team can focus on progressing applications. Anything real is escalated straight to a person.
No. It handles enquiries, information and knowledge — not teaching, marking or formal academic decisions. Those stay with your educators and admissions staff; the employee escalates anything that crosses that line.
Related: Meet Simon · Meet Hugo · All education settings
Answer every student, day and night.
Enrolment and eligibility answered from your own handbooks, with one source of truth for staff. Live in under an hour, no credit card to start.