Most AI receptionists answer a phone. Yours shares one Brain with your website and your team.
Maeve answers your business number and your WhatsApp calls around the clock — she takes the question, qualifies the caller, books the appointment and transfers anyone who needs a person. And because she runs on the same Brain as the AI teammate on your website and the one your staff ask internally, you describe the business once and all three answer the same way.
What an AI receptionist actually does
An AI receptionist is software that answers your business calls in a natural speaking voice, works out what the caller wants and finishes the job — answering the question, qualifying the enquiry, booking the appointment, or putting the call through to the right person. It picks up on the first ring at 2am the same way it does at 2pm, and nobody waits on hold.
That is the line between an AI receptionist and a traditional answering service. An answering service takes a message, because the person answering doesn’t know your business. An AI receptionist has been given your services, prices, hours and policies, so it answers the thing the caller actually rang about — and books them in before they hang up.
It answers every call, not the ones you get to
No queue, no voicemail, no after-hours gap and no second caller ringing out while you’re on the first. Ten people can ring at once and all ten are answered.
It answers from your information, not the internet
Your prices, your hours, your service list, your policies. When a detail isn’t there it says so and hands the call over — it doesn’t improvise a number.
It qualifies before it books
The questions you’d ask — what, where, when, how urgent, are they in your service area — asked every time, in the same order, and written down.
It routes anything that needs a person
Urgent, unusual, sensitive or simply outside its brief — the call is transferred live to whoever you nominated, with a summary of what’s been said so far.
One Brain. Every door your business gets asked through.
Almost every AI receptionist on the market is a phone product and nothing else. Ours is one of three AI teammates reading from the same shared Brain — which means the phone, the website and your own staff can never drift apart on what the business actually charges, opens or offers.
Maeve takes the call — on your number or on WhatsApp
She’s the receptionist part: answering, qualifying, booking, transferring. She works your business number, your WhatsApp calls, or both, at any hour of any day.
Maeve · voiceSimon answers the same questions on your website
The visitor who reads instead of ringing gets the identical answer, quoted from the identical source. No separate chatbot script to keep in step with the phone.
Simon · webHugo answers your own team, internally
Which technician covers that suburb, what the policy says, where the form lives. Your staff stop interrupting each other, and they stop telling customers something different to what the phone just said.
Hugo · staffChange the price list once.
There is no second knowledge base to maintain and no third one after that. Update a price, add a service, change your Saturday hours — and the phone, the website and your staff channel all change in the same moment. That is the entire argument for a shared Brain, and it is the one thing a stand-alone phone product structurally cannot do.
You hire teammates one seat at a time. Start with Maeve on the phone alone if that’s the problem you have today — the Brain is already there when you add the others.
What happens between hello and goodbye
No phone tree, no “press 1 for sales”. The caller says what they want in their own words and the call gets finished.
She picks up
First ring, in your business’s name, and she tells the caller straight away that she’s an AI teammate. Nobody is left guessing and nobody is left holding.
She works out what they’re actually calling about
New enquiry, existing customer, a question, a complaint, someone selling something. The caller talks normally — she doesn’t make them navigate a menu to be understood.
She answers it — from your information
What it costs, whether you cover that area, what’s included, when you’re open, how long it takes. All of it read from what you gave the Brain, none of it invented.
She qualifies, then books
Name, number, what they need, how urgent it is — then a slot you actually have free, offered only from the times you allowed. The owner of that appointment is notified the moment it’s made.
Or she transfers — and writes it all down either way
Urgent or out of scope goes live to the person you nominated, with a summary of what the caller has already said so they don’t repeat themselves. Every call leaves a transcript, an outcome and a record you can go back to.
Businesses where a missed call is a lost customer
If the person who answers your phone is also the person doing the work, the phone loses. These are the industries we’ve written the receptionist up for in detail.
Real numbers, on the page
You hire AI teammates by the seat. Maeve is the receptionist — take her on her own, or put her alongside the website and staff teammates on the same Brain.
Solo
- Maeve on the phone, or on WhatsApp calling
- 150 voice minutes a month
- Booking, qualifying and live transfer
Duo
- Maeve on the phone and Simon on your website
- One shared Brain behind both
- Each seat with its own scope and scorecard
Squad
- Phone, website and your internal staff desk
- Lifted allowances across all three
- The full picture of every question your business is asked
How the minutes work
Every Maeve seat includes 150 voice minutes a month and one calling channel of your choice — a phone number or WhatsApp calling. Want both answering on the same Maeve? That’s US$39 a month. An extra phone number is US$39 a month as well, and rings the same Maeve.
Past the included minutes it’s 40c a minute, billed by the minute and rounded up, with a hard spend cap you set yourself in the dashboard. No per-call fee, no setup fee, no contract. Full pricing.
AI receptionist questions, answered
An AI receptionist is software that answers your business calls in a natural speaking voice, works out what the caller wants and finishes the job. It answers questions from your own information, qualifies the enquiry, books the appointment or puts the call through to the right person — on the first ring, at any hour, without a queue or a voicemail box.
A traditional answering service or virtual receptionist takes a message and passes it on, because the person answering doesn’t know your business. An AI receptionist has been given your services, prices, hours and policies, so it answers the question the caller actually rang about and books them in before they hang up. The message-taking step disappears.
On NeoMind, one AI teammate starts at US$79 a month on Solo, US$149 for two on Duo and US$199 for all three on Squad. A Maeve seat includes 150 voice minutes a month across phone or WhatsApp calling; past that it’s 40c a minute, billed by the minute and capped wherever you set the cap. There is no per-call fee and no contract.
Yes. It takes the caller’s name and number, offers only the times you’ve allowed it to offer, books the appointment and notifies whoever owns it. You decide which slots, which services and which people it can book — it never invents availability or commits you to anything outside those rules.
Yes. Every caller is told up front that they’re speaking with an AI teammate. It never pretends to be a person, and it never claims a human is about to come on the line when one isn’t. Transparency is built in rather than configurable.
Yes. You set the rules — a named person, a team, an escalation phrase, or anything it judges to be urgent — and the call is transferred live with a short summary of what the caller has already said. If nobody is available, it takes the detail and sends the message through instead of leaving the caller stranded.
It says it doesn’t know and routes the call to a person. It answers only from the information you’ve given it, not the open internet, so it can’t invent a price, a policy or an appointment that doesn’t exist. A gap in the answers becomes a hand-off, never a guess.
Yes. Each Maeve seat includes one calling channel of your choice — a phone number or WhatsApp calling — and the seat’s 150 monthly minutes are pooled across whatever that seat is running. If you want both channels answering on the same Maeve, that’s US$39 a month.
No. You can point your existing business number at it, or forward only the calls you want it to take — after hours, overflow when the line is busy, or every call. If you’d rather add a separate line for it, an extra number is US$39 a month and rings the same Maeve.
Most businesses are answering calls the same day. It learns from what you already have — your website, your service list, your price sheet and your FAQs — so there is no script to write and no phone tree to build. Refining the answers happens after it’s live, not before.
Related: Meet Maeve · How the Brain works · Pricing · All industries
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