Your team's on the mission. The phone keeps pulling them off it.
NeoMind answers every call to your organisation — donors, volunteers, people seeking your services — around the clock, captures enquiries and takes messages from your own public information. It never touches a donor or beneficiary's personal data, and anyone who needs help reaches a real person.
A small team, stretched thin — and a phone that won't stop.
Non-profits run lean. Every minute someone spends fielding a routine call is a minute off the work that actually matters — and the calls keep coming, day and night, from donors, volunteers and people looking for help.
A small team can't answer every call
With only a handful of people — and many of them volunteers — the phone goes unanswered while everyone's deep in the work. Every minute on the phone is a minute off the mission, and calls still slip through.
After-hours enquiries cool off
A donor wants to give, a supporter wants to help, someone wants to know about an event — but they call after hours and reach voicemail. By morning the moment has passed, and a willing donor or volunteer has moved on.
The same questions, on repeat
"How do I donate?" "How can I volunteer?" "Can you help me, or someone I know?" "When's the event?" The same handful of questions land all day — taking your team away from the people and programs that need them.
Three employees, one Brain, every routine enquiry covered.
Maeve answers your phone, Simon answers your website, and Hugo answers your staff and volunteers internally. All three run on one shared Brain trained on your own public information — so the answer is the same wherever it's asked, and you update it once.
Answer donors, volunteers & service enquiries
Maeve picks up with natural voice and answers the routine calls — how to donate, how to volunteer, what your programs and services are, when the next event is — and captures every enquiry so a willing donor or volunteer never slips away.
Maeve · phoneTake messages & book to your rules
When something needs a person, Maeve and Simon take a clear message or book a call-back exactly to your rules — who handles donations, who handles volunteers, who handles service enquiries — so the right person picks it up.
Maeve SimonGeneral & public info only — never personal data
It answers only from your own materials — your programs, how to donate, how to volunteer, your events and services. It is not connected to your CRM, donor database or case files, and it never touches a donor's or beneficiary's personal data.
Maeve SimonGive staff & volunteers one internal answer desk
Hugo answers your team and volunteers from the same public information supporters see — programs, processes, where the form lives, who handles what. Everyone works from one source of truth, so answers stay consistent.
Hugo · internalGeneral information only. People come first.
Non-profit work is sensitive, and you're right to be careful. NeoMind is deliberately scoped to the public, general information you'd happily put on a flyer — and engineered to put a person in front of anyone who needs help.
General information only — never donor or beneficiary records
It answers about your programs, donating, volunteering and events. It is not connected to your CRM or case system and holds no personal records of donors or the people you help.
Anyone seeking help reaches a person
If a caller is in distress or needs your services urgently, it stops and routes the call straight to your team. It never attempts to counsel, assess or advise — people come first.
It tells every caller it's an AI
Every caller and visitor is told up front they're speaking with an AI assistant. Transparency is built in — it never pretends to be a person.
It won't give advice or make commitments
It sticks to general information and captures enquiries. It won't give advice, make decisions, or commit your organisation to anything — anything beyond that goes to a person.
NeoMind is designed to align with the Privacy Act and to put people first — you control what it can see, and it captures and routes rather than advising or deciding. Read our privacy approach.
Reception work you can actually measure.
Every call and message is scored against the objective you set — enquiries answered, after-hours donors and volunteers captured, calls handled without a person — so you can see what's working and where the gaps in your published information are.
Real results from a non-profit pilot land here — published only when we can stand behind the numbers. See how we measure an AI employee.
What non-profits ask us
No. It answers from your general, public information — your programs, how to donate, how to volunteer, your events and services. It is not connected to your CRM, donor database or case-management system, and it holds no personal records of donors or the people you help.
If a caller is in distress, in danger, or needs your services urgently, the assistant stops, doesn't try to handle it, and routes the call straight to a person on your team. People come first — it never attempts to counsel, assess or advise.
It captures the enquiry and points people to the right next step — your donation page or volunteer sign-up — and takes a message or books a call-back to your rules. It captures and routes; it doesn't process payments or hold personal sign-up details itself.
Yes. Every caller and visitor is told up front they're speaking with an AI assistant. Transparency is built in — it never pretends to be a person.
Talk to us — we work with non-profits on pricing.
No. It sticks to general, public information and captures enquiries. It won't give advice, make decisions, or commit your organisation to anything — anything beyond general information goes to a person.
Both. Maeve answers the phone with natural voice — taking the call, answering general questions, taking a message or transferring when needed. Simon answers the same questions on your website. They run on one shared Brain, so the answer is the same on either channel.
It's built to align with the Privacy Act: you control what information it can see, it keeps to public/general information, it discloses that it's AI, and it hands anything sensitive — or anyone who needs help — straight to a person. It captures and routes; it doesn't advise or decide.
Most organisations are live in under an hour. It learns from your existing public information — your website, program pages, how-to-donate and how-to-volunteer pages — so there's nothing to build from scratch.
Related: Meet Maeve · Meet Hugo · All industries
Answer every donor and volunteer, day and night.
On the phone and on your website, from your own public information — never donor or beneficiary data, and anyone who needs help reaches a person. Live in under an hour, no credit card to start.