The job rings while you're under a sink.
Plumbing, electrical, HVAC, roofing, landscaping — the work is on the tools, not the phone. NeoMind gives you AI employees that pick up every call and web enquiry, take the job details, book the window and escalate the real emergencies. You stay on the tools; nothing rings out.
A missed call is a missed job — and the next caller phones someone else.
When you're up a ladder or under a house, the phone wins or loses you the work. Most trades businesses leak jobs in three places.
Calls ring out after hours
Nights, weekends, and the middle of a job — the calls you can't answer go to voicemail, and most callers just dial the next listing instead of leaving a message.
Half the details never get taken
The address is wrong, the access code is missing, nobody asked what the fault actually is — so the person on the tools turns up blind and the job runs long.
Real emergencies wait in the queue
A burst pipe or no power sits in the same voicemail box as a quote request. Without triage, the urgent job and the routine one look identical until morning.
Two AI employees, one shared Brain, on call 24/7.
Maeve takes the phone and Simon takes the website. Both are trained on your services, pricing rules and coverage area through one shared Brain — so they answer the same way, and you update the knowledge once.
Answer every call, day or night
Maeve picks up on the first ring — after hours, weekends, or while you're mid-job. The caller speaks to a calm, capable voice instead of a dead line, so the lead never reaches your competitor.
Maeve · voiceTake the job and access details — every time
You set the intake questions once: address, the fault, gate codes, parking, preferred window. The employee asks them every call and enquiry, so whoever's on the tools arrives with the full picture and the job runs to time.
Maeve SimonBook the window straight into your calendar
Offer the slots you actually have free and let the customer pick. The booking lands in your calendar with the job details attached — no double-handling, no callback tag, no back-and-forth.
Simon · web MaeveEscalate the emergencies on your rules
You define what's urgent — burst pipe, gas smell, no power — and what happens next. When a caller matches, the employee follows the path you approved and pages the on-call tradie, instead of letting a real emergency wait until morning.
MaeveManage it like a team member, not a black box.
Because every call and chat is scored against the objective you set — jobs booked, details captured, emergencies escalated correctly — you can see exactly how your AI employees are performing, and where to tune them.
Real results from a trades pilot land here — we publish numbers we can stand behind, not invented ones. See how we measure an AI employee.
Trades businesses ask us
Yes. Maeve, the voice employee, answers calls around the clock — including nights and weekends — qualifies the job, captures the details and books a window, so a missed call doesn't become a missed job.
You define what counts as an emergency — burst pipe, no power, gas smell — and what should happen. When a caller matches, the employee follows the escalation path you approved, such as paging the on-call tradie or flagging the job as urgent.
Yes. You decide the intake questions — address, the fault, access details, preferred window — and the employee collects them every time, so the person on the tools turns up with what they need.
Yes. Simon is the website employee: he answers questions, captures enquiries and books jobs from your site, while Maeve covers the phone. Both draw from the same shared Brain, so they give the same answers.
No. NeoMind never makes a binding commitment on your behalf. It books against the rules you set and escalates to a human for anything outside them — quoting a price, guaranteeing a same-day arrival — rather than over-promising.
Related: AI Receptionists for Trades · All industries
Put a digital receptionist on the phones tonight.
Trained on your services and coverage, booking straight into your calendar. Live in under 60 minutes — no credit card to start.