Every missed call is a job that went to someone else.
Tradies and home-service businesses can't answer mid-job — and an unanswered call is a booking lost to the next number on the list. Maeve answers every call, triages the urgent ones, books jobs and captures quote requests, from your own information.
A missed call is a missed job — and they call the next number.
When you're on the tools, the phone wins or loses you the work. Trades and home-service businesses leak jobs in three places, and most of them rang out before anyone saw them.
You can't answer mid-job
Hands full, on a roof, under a sink — the call goes to voicemail, and most callers just dial the next tradie on the list rather than leave a message and wait.
Emergencies can't wait for a callback
Burst pipe, no power, no heat — if no one answers, they call someone who does. A real emergency sitting in voicemail until morning is a job, and a customer, lost.
After-hours and overflow calls vanish
Evenings, weekends, and the calls that come in while you're already on a job — they ring out unseen, and you never even know how many jobs you lost.
Maeve answers, triages and books — you stay on the tools.
Maeve answers the phone, Simon answers your website, and Hugo answers your team internally. All three run on one shared Brain trained on your own information — so the answer is the same wherever it's asked, and you update it once.
Answer every call & triage the urgent ones
Maeve picks up on the first ring — after hours, weekends, or while you're mid-job — and works out fast whether it's an emergency or a routine job, so the urgent ones get the priority they need instead of sitting in voicemail.
Maeve · phoneBook jobs & capture quote requests to your rules
Maeve takes the job details and access notes, books into the slots you make available, and captures quote requests for you to price — all to the rules you set, so nothing gets booked that shouldn't.
Maeve · phoneAnswer only from your own information
Maeve and Simon answer from your services, coverage area, hours and pricing rules — not the open internet — so they won't quote a price or promise a time you didn't set. When the answer isn't there, they say so and route it to you.
Maeve SimonGive your team one internal answer desk
Hugo answers your team from the same information your customers hear — your pricing, the areas you serve, who's on call this week. Everyone works from one source of truth, so answers stay consistent.
Hugo · internalBuilt to keep you in control.
NeoMind answers and books — it never makes a call your business should. It captures the details and routes anything outside its rules straight to a human.
Answers only from your own information
It won't invent a price, a timeframe or advice. If it doesn't know, it says so and routes the question to you — it never guesses.
Tells every caller it's an AI
Callers always know they're speaking with your AI receptionist. There's no pretending it's a person.
Books and messages — never commits you
It takes the details and books to your rules; it never dispatches a tradie or promises what you haven't set up.
Urgent or unusual goes straight to a human
Anything outside the routine reaches you or your on-call team immediately, with the caller's details already captured.
NeoMind is designed to respect your customers' privacy — you control what it can see, and it captures and routes rather than making decisions for your business. Read our privacy approach.
Tuned to the calls your trade actually gets.
Same product, same Brain, same control guarantees — pointed at the jobs and emergencies your callers actually ring about. Pick the page that fits you.
Plumbers
Burst pipes, blocked drains, hot-water failures and leaks — answered and triaged by phone so the urgent jobs reach your on-call team and the rest get booked.
Maeve-ledElectricians
No power, tripping circuits, switchboard faults and safety calls — triaged for urgency, booked to your rules and captured every time the phone rings.
Maeve-ledHeating & cooling
No heat in winter, no cooling in a heatwave, breakdowns and service requests — answered around the clock, triaged and booked so no job rings out.
Maeve-ledFront-office work you can actually measure.
Every call is scored against the objective you set — calls answered, after-hours jobs captured, emergencies triaged correctly — so you can see what's working and where the gaps are.
What trades businesses ask us
Yes. Maeve answers every call around the clock — while you're on a roof, under a sink, on another job, or after hours — so the call never rings out and the customer never has to dial the next number on the list.
Yes. You define what counts as urgent — burst pipe, no power, no heat, gas smell — and what should happen. When a caller matches, Maeve triages it as a priority and follows the escalation path you approved, such as passing it straight to your on-call team.
No. It answers only from your own information and won't invent a price or a timeframe. It captures the quote request and the job details, then routes it to you to price — it never makes up a number.
Yes. It books jobs into the slots you make available, attaches the captured job and access details, and works to the rules you set. You can also have it simply capture the request and message you rather than book, if you'd prefer to confirm every job yourself.
No. It books and messages — it never dispatches a tradie or promises a same-day arrival you haven't set up. Anything outside your rules is handed to a human. It takes the details and routes; it doesn't make a call your business should make.
Yes. Every caller is told up front they're speaking with your AI receptionist. There's no pretending it's a person.
Anything urgent, unusual or outside its rules goes straight to a human — it captures the caller's details and reaches you or your on-call team immediately, rather than guessing or leaving the customer stuck.
Yes. It's the same product for plumbers, electricians, heating and cooling, and most home-service businesses — you load your own information and set your own intake questions and rules. We have tailored pages for plumbers, electricians and heating & cooling so you can see the fit.
Most trades are live in under an hour. It learns from your own information — your services, coverage area, hours and pricing rules — so there's nothing to build from scratch.
Related: Meet Maeve · Meet Hugo · All industries
Answer every call, day and night.
Maeve triages the emergencies and books the jobs, from your own information — so you stay on the tools. Live in under an hour, no credit card to start.