When the heat hits, the phone melts.
NeoMind answers every call to your heating and cooling business — even during a heatwave rush — books services and repairs, manages your cancellation list and captures quotes, all from your own information. No seasonal-surge call goes unanswered.
The rush hits, the phone melts, the jobs walk.
Heating and cooling demand isn't steady — it spikes the day the weather turns. When everyone calls at once, the calls you can't answer become jobs your competitor books. The cost lands on your busiest, most profitable days.
The heatwave rush buries you
The day it hits 40 — or the first proper cold snap — every customer calls at once. One person can't answer six lines, so half the callers ring out and book whoever picks up first. Your biggest day becomes your most missed.
Bookings & cancellation calls slip away
You're booked out, so a caller is told "we'll call you back" — and the call-back never happens. The cancellation that opens up an hour later goes to no one, and the routine service booking is lost in a pile of voicemails.
After-hours no-heat calls hit voicemail
A no-heat night or a no-cool day during a heatwave doesn't wait for business hours. The customer who can't reach you at 9pm phones the next number — and the urgent job you'd have prioritised goes to someone else by morning.
Maeve takes the surge. Every call, booked or captured.
Maeve answers every call at once and books the job, Simon takes bookings and quotes on your website, and Hugo answers your team internally. All three run on one shared Brain trained on your own information — so the rush no longer depends on one person picking up.
Answer the seasonal surge & book the job
Maeve picks up every call — all at once, around the clock — and books the routine services and repairs straight into the windows you make available. The heatwave rush stops ringing out to voicemail and starts landing in your calendar.
Maeve · phoneManage the cancellation list & capture quotes
When you're booked out, Maeve offers your next slot or adds the caller to the cancellation list — then calls back the moment one opens. Quote requests for a new system or a bigger job are captured with the detail you need and routed to you to price.
Maeve SimonAnswer only from your own information
Maeve and Simon answer from your service areas, the systems and brands you work on, your call-out policy and hours — not the open internet. They won't quote a price or promise a same-day fix you didn't set; anything beyond your rules is captured and routed to a person.
Maeve SimonGive your team an internal answer desk
Hugo answers your installers and office staff from the same information customers get — your service pricing, the areas you cover, the brands you're certified on, where the job sheet lives. Everyone works from one source of truth.
Hugo · internalBuilt to keep you in control.
It answers from what you give it, books on your rules, and routes anything it shouldn't decide straight to a person. You set the boundaries — it works inside them.
Answers from your own information
It works from what you load — your service areas, the brands you're certified on, your hours and booking policy — not the open internet. It won't invent a price, a date or a service you don't offer.
It tells callers it's AI
Every caller and website visitor is told up front they're speaking with an AI assistant. It's transparent by design — no pretending to be a person on the line.
It books on your rules — never over-promises
It books only the windows you make available and follows the rules you set. It won't quote a price or guarantee a same-day arrival you didn't authorise — it captures the request and routes it to you.
It hands the right calls to a human
Genuine emergencies and anything outside your rules are escalated on the path you set. It captures and routes rather than making the call for your business — you stay the decision-maker.
NeoMind is designed to respect your customers' privacy — you control what it can see, and it captures and routes rather than making decisions for your business. Read our privacy approach.
Seasonal-rush work you can actually measure.
Every call and chat is scored against the objective you set — calls answered in the rush, services booked, cancellation slots filled, quotes captured — so you can see what's working and where the gaps in your booking flow are.
Real results from a heating and cooling pilot land here — we publish numbers we can stand behind, not invented ones. See how we measure an AI employee.
Heating & cooling businesses ask us
Yes — that's exactly when it earns its keep. When a heatwave or cold snap sends your phone into meltdown, Maeve answers every call at once, books the routine services and repairs, and adds callers to your cancellation list so no one rings out to voicemail or your competitor. The surge no longer depends on one person picking up.
Yes. Maeve books services and repairs straight into the windows you make available, captures the job details you need — address, the fault, the system or brand, preferred time — and confirms with the caller. For anything outside your rules it takes a message and routes it to a person rather than over-promising.
Yes. When you're booked out in a seasonal rush, it offers callers your next available slot or adds them to the cancellation list — then it can call back the moment a slot opens. That's how you fill the gaps a missed call would otherwise leave empty.
No — only what you set. It answers from your own information and books against your rules. It won't invent a price, promise a same-day arrival or commit to a fix you didn't authorise. It captures the quote request and routes it to you, so the binding commitment stays with a person.
From your own information — your service areas, the systems and brands you work on, your call-out and booking policy, your hours — not the open internet. When the answer isn't there, it says so and hands the question to a person instead of guessing.
Yes. A no-heat night or a no-cool day during a heatwave doesn't wait for business hours. Maeve answers around the clock, captures the urgency and details, books or adds to the cancellation list, and escalates the genuine emergencies on the rules you set — instead of sending the caller to voicemail.
Yes. Every caller and website visitor is told up front they're speaking with an AI assistant. It's transparent by design — no pretending to be a person.
Both. Maeve answers the phone with natural voice; Simon answers the same questions and takes bookings and quote requests on your website, 24/7. They run on one shared Brain, so the answer is the same on either channel and you update it once.
Most heating and cooling businesses are live in under an hour. It learns from your existing information — your website, service areas, brands serviced and booking policy — so there's nothing to build from scratch.
Related: Meet Maeve · Meet Hugo · All industries
Answer every call when the weather turns.
On the phone and on your website, from your own information — services booked, cancellation list managed, quotes captured. Live in under an hour, no credit card to start.