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Recruitment & staffing

Consultants should be placing people, not fielding the same questions.

In recruitment, speed wins the candidate and the client — but consultants lose hours to inbound enquiries and repetitive first-pass screening. NeoMind handles candidate and client enquiries, runs the screening questions you set, and gives consultants instant answers on policy and process, so they spend their day on the placements.

Simon · web Hugo · internal
Candidate enquiries handled Client enquiries routed First-pass screening Policy & process answers Consultants stay billing Measurable like staff
1 The problem

The desk that bills is the desk that's always interrupted.

Recruitment runs on consultant time, and that time leaks into inbound triage, repetitive screening, and chasing internal answers.

Inbound buries the consultants

Candidate questions and new-client enquiries land all day, every day. Triaging them by hand pulls your best billers off the work that actually places people.

First-pass screening eats the day

Right to work, location, availability, tickets — the same knockout questions asked over and over, often inconsistently, before anyone gets to a real conversation.

Process answers slow everyone down

Margins, contract terms, compliance steps, onboarding checklists — consultants interrupt each other to get an answer, and new starters take weeks to learn where everything lives.

2 The solution

A front desk for candidates and clients, plus a back office for consultants.

Simon handles inbound from candidates and clients on your site; Hugo answers consultants internally. Both share one Brain trained on your roles, screening criteria and policies — so the first pass is consistent and your process knowledge is always current.

Handle candidate and client enquiries

Simon answers candidates about roles and how you work, and answers prospective clients about your services and sectors — capturing each enquiry and routing it to the right consultant, so nothing sits unanswered in an inbox.

Simon · web

Run a consistent first-pass screen

You set the knockout and qualifying questions for a role — right to work, location, availability, must-have tickets. The employee asks them the same way every time, so consultants only spend time on candidates who already clear the basics.

Simon

Keep selection with your consultants

The employee collects and screens — it never decides who to shortlist, reject or place. It hands your consultants a clean, consistent first pass and escalates anything outside its rules, so the human judgement stays human.

Simon

Answer consultants on policy and process

Hugo answers your team from your own documents — margins, contract terms, compliance steps, onboarding checklists, who owns what. New starters get up to speed faster, and nobody interrupts a colleague to find a number.

Hugo · internal
Candidate enquiry · Simon · illustrative
Hi, I'm interested in the forklift role in Dandenong — is it still open?
It is. Quick check so I route you to the right consultant: do you hold a current LF license, and are you available for day shift starting next week?
Yes, LF license is current, and I can start Monday.
Perfect — you clear the basics. I've captured your details and screening answers and flagged you to the Dandenong consultant, who'll call you to take it further.
Screened · qualified · routed to the consultant
3 The outcome

Give the desk its time back — and prove it.

Every enquiry and internal query is scored against the objective you set — candidates screened and routed, client enquiries captured, consultant questions self-served — so the value is a number you can see, not a feeling.

Candidates first-pass screened without consultant time
Candidate & client enquiries captured and routed
Consultant process questions self-served through Hugo

Real results from a recruitment pilot land here — published only when we can stand behind the numbers. See how we measure an AI employee.

? Questions

Agencies ask us

Yes. Simon answers candidates about roles, application status process and how you work, and answers prospective clients about your services and sectors — capturing each enquiry and routing it to the right consultant.

Yes. You define the knockout and qualifying questions for a role — right to work, location, availability, must-have tickets or experience — and the employee asks them consistently, so consultants spend their time on candidates who already clear the basics.

No. It collects information and runs the screening questions you set — it does not decide who to shortlist, reject or place. Selection stays with your consultants; the employee hands them a clean, consistent first pass and escalates anything outside its rules.

Yes. Hugo is the internal employee. Consultants ask it about your policies and process — margins, contract terms, compliance steps, onboarding checklists, who owns what — and it answers instantly from your own documents.

Candidate information stays within your own tenant and is never used to train shared models. You decide what's collected and how it's routed. For specific data-handling requirements in your market, talk to us about your configuration before going live.

Related: Professional services · Meet Hugo · All industries

Free the desk

Put screening and triage on a AI employee.

Consistent first-pass screening, captured enquiries, and process answers on tap — so consultants stay on placements. Live in under 60 minutes — no credit card to start.