Your educators belong with the children — not on the phone.
Long day care, kindy and OSHC centres field the same calls all day — pick-up and closing times, vacancies and waitlists, fees and Child Care Subsidy (CCS) questions, the absence line. Maeve answers them so educators stay in the room, from your own public information, and never touches a child's record.
A ringing phone pulls an educator off the floor.
Educator-to-child ratios under the National Quality Framework (NQF) keep your team in the room — they physically can't leave to answer a call. So the phone either drags someone off the floor or goes to voicemail, and the families comparing centres at night never reach you.
Educators can't leave the room to answer the phone
Ratios under the NQF keep educators in the room — so every ringing phone either pulls someone off the floor, away from the children they're responsible for, or rings out to voicemail. Neither is the experience a parent expects from the place they trust with their child.
After-hours enquiries become lost families
A parent comparing centres at night gets your voicemail — and books the centre that picked up. The enquiry you never heard about is a waitlist place, and a year or more of fees, gone to a competitor by morning.
The same fees, CCS and pick-up questions, all day
"How much after the Child Care Subsidy?" "Is my CCS sorted through Centrelink?" "Do you have a spot for a two-year-old?" The same handful of questions interrupt the floor on repeat — answered differently depending on who happens to grab the phone.
Maeve answers the phone, so educators stay in the room.
Maeve answers the centre phone, Simon answers your website, and Hugo answers your staff internally. All three run on one shared Brain trained on your own public information — so the answer is the same wherever it's asked, and you update it once.
Maeve answers the centre phone
Pick-up and closing times, vacancies, fees and Child Care Subsidy (CCS) questions, the absence line — answered with natural voice, around the clock. When it's a family's own Centrelink or CCS situation, or anything beyond general information, she takes a message or transfers — so the phone never pulls an educator off the floor.
Maeve · phoneSimon answers your website
Simon answers the same questions on your site the moment a parent asks — and captures waitlist and enrolment enquiries so a late-night question becomes a follow-up for your team instead of a lost family.
Simon · webAnswers only from your own information
Maeve and Simon answer from your website, handbook, fee schedule and policies — not the open internet — so they won't invent a fee or a date. When the answer isn't there, they say so and route the question to a person.
Maeve SimonGive staff one internal answer desk
Hugo answers your educators and admin staff from the same policies families see — procedures, who signs off what, where the form lives. Everyone works from one source of truth, so answers stay consistent.
Hugo · internalGeneral information only. Never a child's personal record.
Education is sensitive, and you're right to be careful. NeoMind is deliberately scoped to the public, general information you'd happily put on a flyer — and engineered to hand anything beyond that straight to a person.
Public information only
It answers from the same things you'd publish openly — kindy and preschool program details, fees, policies, enrolment steps, opening hours. It is not connected to your childcare management system and holds no individual child records.
It tells people it's AI
Every caller and visitor is told up front they're speaking with an AI assistant — in line with the Australian Framework for Generative AI in Schools, which expects transparency about where AI is used.
It won't guess
Answers come only from your own information. When it doesn't know, it says so and hands the question to a person — it never invents a policy, a fee or a date.
Sensitive topics go to a human
If a conversation turns to a specific child, a welfare or safety concern, or anything personal, it stops and routes to your staff. It keeps to general information and passes everything else on.
NeoMind is Australian-built and designed to align with the Privacy Act 1988, the transparency expectations of the Australian Framework for Generative AI in Schools, and the principles behind the Child Safe Standards — you control what information it can see, and you remain the decision-maker. It keeps to general information, informs and routes, and doesn't make formal enrolment, academic or welfare decisions. Read our privacy approach.
Front-office work you can actually measure.
Every call and message is scored against the objective you set — questions answered, after-hours enquiries captured, calls deflected from the front desk — so you can see what's working and where the gaps in your published information are.
Real results from an education pilot land here — published only when we can stand behind the numbers. See how we measure an AI employee.
What educators ask us
No. It answers from your general, public information — the same things you'd publish on your website or hand out on a flyer: pick-up times, fees, policies, enrolment steps, opening hours. It is not connected to your childcare management system and holds no individual child records.
It answers only from your own information — not the open internet — so it won't invent a fee or a date. When it doesn't have the answer, it says so and hands the question to a person rather than guessing.
Yes. Every caller and visitor is told up front they're speaking with an AI assistant. That disclosure is in line with the Australian Framework for Generative AI in Schools, which expects transparency about where AI is used.
If a conversation turns to a specific child, a welfare or safety concern, or anything personal, the assistant stops, doesn't try to handle it, and routes it to your staff. It is built to keep to general information and pass anything beyond that to a human.
Both. Maeve answers the centre phone with natural voice — taking the call, answering general questions, taking a message or transferring when needed. Simon answers the same questions on your website. They run on one shared Brain, so the answer is the same on either channel.
Yes — and it's a natural fit for a childcare or early learning centre, where educators are bound by ratios and physically can't leave the room to answer the phone. It's the same product across settings: you load your own public information and choose which questions it should handle. We have a tailored page for childcare, schools, training providers and tutoring so you can see the fit for your setting.
It's built to align with the Privacy Act: you control what information it can see, it keeps to public/general information, it discloses that it's AI, and it hands anything sensitive to a person. You remain the decision-maker — it informs and routes, it doesn't make formal decisions.
No. It takes the repetitive calls and messages off their plate — the same five questions all day — so your team can focus on the children and families in front of them. Anything real is escalated straight to a person.
Most centres are live in under an hour. It learns from your existing public information — your website, handbook, fee schedule and policies — so there's nothing to build from scratch.
Related: Meet Maeve · Meet Hugo · All industries
Answer every parent, day and night.
On the phone and on your website, from your own public information — never a child's record. Live in under an hour, no credit card to start.