Prospective students research at midnight. Enrolments open at nine.
RTOs, schools, course providers — the questions never stop, and the same enrolment and eligibility queries land on your team all day. NeoMind answers prospective students around the clock from your own course information, captures enquiries, and gives both students and staff one place that actually knows the answer.
The course is right for them — but the answer comes too late.
Enrolment is a window, and the gap between a student's question and your answer is where prospects drift and staff burn out repeating themselves.
Enquiries arrive when no one's on
People weigh up a course on their own time — evenings, weekends. A question that goes unanswered overnight often means a prospect who's enrolled somewhere else by morning.
The same eligibility questions, all day
"Do I qualify?" "What are the prerequisites?" "When's the next intake?" "What does it cost?" — your admissions team answers the same handful of questions on repeat instead of progressing applications.
Policy answers depend on who you ask
Students and staff get different answers to the same question, because the truth is scattered across handbooks, policies and inboxes. Inconsistency erodes trust — and invites compliance risk.
One source of truth for students out front and staff behind the desk.
Simon answers prospective and current students on your site; Hugo answers your trainers and admin staff internally. Both run on one shared Brain trained on your handbooks and policies — so the answer is the same wherever it's asked, and you update it once.
Answer enrolment enquiries around the clock
Simon explains courses, intakes, fees and how to apply the moment a prospective student asks — day or night. The enquiry is captured for your admissions team, so a late-night question becomes a warm lead instead of a lost one.
Simon · webExplain eligibility and entry pathways
From your own course information, Simon walks a student through prerequisites and pathways and helps them see whether they likely qualify. Anything that needs a formal assessment or an exception is captured and handed to admissions.
SimonAnswer only from your own knowledge
Simon and Hugo answer from your handbooks, policies and website — not the open internet — so they won't invent a qualification or a fee. When the answer isn't there, they say so and route the question to a person.
Simon HugoGive staff a consistent internal answer desk
Hugo answers your trainers and admin staff from the same policies students see — funding rules, assessment policy, who signs off what. Everyone works from one source of truth, which keeps answers consistent and audit-ready.
Hugo · internalEnrolment support you can actually measure.
Every enquiry and internal query is scored against the objective you set — enquiries captured, eligibility answered accurately, staff questions self-served — so you can see what's working and where the gaps in your published information are.
Real results from an education pilot land here — published only when we can stand behind the numbers. See how we measure an AI employee.
Providers ask us
Yes. Simon works your website around the clock, so a prospective student researching at night gets immediate answers on courses, intakes, fees and how to apply — and their enquiry is captured for your admissions team to follow up.
It explains eligibility, prerequisites and entry pathways from your own published course information, and helps a student understand whether they likely qualify. Anything that needs a formal assessment or an exception is captured and handed to your admissions staff to decide.
It answers only from your own course handbooks, policies and website — not from the open internet — so it won't invent a qualification or a fee. When it doesn't have the answer, it says so and routes the question to a person.
Yes. Simon answers prospective and current students on your site, and Hugo, the internal employee, answers your trainers and admin staff from your own policies and procedures — so everyone draws from one consistent source of truth.
No. It handles enquiries, information and knowledge — not teaching, marking or formal academic decisions. Those stay with your educators and admissions staff; the employee escalates anything that crosses that line.
Related: Meet Hugo · All industries
Answer every student, day and night.
Enrolment and eligibility answered from your own handbooks, with one source of truth for staff. Live in under 60 minutes — no credit card to start.