Every missed call is a student who booked somewhere else.
Tutoring, coaching and language schools lose enquiries to missed calls and after-hours questions — class times, pricing, availability, "do you cover Year 9 maths?", ATAR and NAPLAN prep, trial bookings. Maeve answers the phone, Simon answers your site, capturing every enquiry, from your own public information.
A missed call is a student who books with a competitor.
Most tutoring centres, coaching and exam-prep services — ATAR, HSC, VCE, QCE, NAPLAN, selective-school and scholarship prep — and language schools are small, owner-operated businesses. When you're mid-lesson, the phone is the first thing to go — and an unanswered enquiry rarely comes back.
Missed calls are lost students
You're mid-lesson, the phone rings, and you can't pick up. By the time you call back, the parent has already rung the next centre on their list and booked. The enquiry is gone for good.
Parents shop around after hours
Families compare tutors on price and availability in the evening and over the school holidays — when you're closed. If your site can't answer "how much is it?" and "do you have a Tuesday spot?" right then, they move on.
The same questions, every enquiry
Year levels and exams covered — ATAR, HSC, VCE, NAPLAN — pricing, the timetable, whether they can try a session first: you answer the same handful of questions on repeat, when you'd rather be teaching.
Answer the phone and your site, capture every enquiry.
Maeve answers the phone, Simon answers your website, and Hugo answers your tutors internally. All three run on one shared Brain trained on your own public information — so the answer is the same wherever it's asked, and every enquiry is captured.
Answer the phone, every time
Maeve picks up with natural voice and answers the calls you'd otherwise miss — class times, pricing, what you cover, ATAR and HSC/VCE exam prep, trial bookings — and captures the enquiry so a missed call becomes a follow-up instead of a lost student.
Maeve · phoneAnswer your website, 24/7
Simon answers the same questions on your site the moment a parent asks — even at 9pm when they're comparing options — and captures every enquiry so a late-night question becomes a booking, not a lost family.
Simon · webAnswer only from your own information
Maeve and Simon answer from your website, timetable, pricing and policies — not the open internet — so they won't quote a price or a level you don't offer. When the answer isn't there, they say so and route the question to you.
Maeve SimonGive your tutors one internal answer desk
Hugo answers your tutors and admin from the same information families see — the timetable, what each level covers, how trials and pricing work. Everyone works from one source of truth, so answers stay consistent.
Hugo · internalGeneral information only. Never a student's personal record.
Education is sensitive, and you're right to be careful. NeoMind is deliberately scoped to the public, general information you'd happily put on a flyer — and engineered to hand anything beyond that straight to a person.
Public information only
It answers from the same things you'd publish openly — term dates, fees, policies, enrolment steps, opening hours. It is not connected to your student management system and holds no individual student records.
It tells people it's AI
Every caller and visitor is told up front they're speaking with an AI assistant — in line with the Australian Framework for Generative AI in Schools, which expects transparency about where AI is used.
It won't guess
Answers come only from your own information. When it doesn't know, it says so and hands the question to a person — it never invents a policy, a fee or a date.
Sensitive topics go to a human
If a conversation turns to a specific child, a welfare or safety concern, or anything personal, it stops and routes to your staff. It keeps to general information and passes everything else on.
NeoMind is Australian-built and designed to align with the Privacy Act 1988, the transparency expectations of the Australian Framework for Generative AI in Schools, and the principles behind the Child Safe Standards — you control what information it can see, and you remain the decision-maker. It keeps to general information, informs and routes, and doesn't make formal enrolment, academic or welfare decisions. Read our privacy approach.
Front-office work you can actually measure.
Every call and message is scored against the objective you set — questions answered, after-hours enquiries captured, calls deflected from the front desk — so you can see what's working and where the gaps in your published information are.
Real results from an education pilot land here — published only when we can stand behind the numbers. See how we measure an AI employee.
What educators ask us
No. It answers from your general, public information — the same things you'd publish on your website or hand out on a flyer: term dates, fees, policies, enrolment steps, opening hours. It is not connected to your student management system and holds no individual student records.
It answers only from your own information — not the open internet — so it won't invent a fee or a date. When it doesn't have the answer, it says so and hands the question to a person rather than guessing.
Yes. Every caller and visitor is told up front they're speaking with an AI assistant. That disclosure is in line with the Australian Framework for Generative AI in Schools, which expects transparency about where AI is used.
If a conversation turns to a specific child, a welfare or safety concern, or anything personal, the assistant stops, doesn't try to handle it, and routes it to your staff. It is built to keep to general information and pass anything beyond that to a human.
Both. Maeve answers the phone with natural voice — taking the call, answering general questions, taking a message or transferring when needed. Simon answers the same questions on your website. They run on one shared Brain, so the answer is the same on either channel.
Yes. It's the same product — you load your own public information and choose which questions it should handle. We have a tailored page for childcare, schools, training providers and tutoring so you can see the fit for your setting.
It's built to align with the Privacy Act: you control what information it can see, it keeps to public/general information, it discloses that it's AI, and it hands anything sensitive to a person. You remain the decision-maker — it informs and routes, it doesn't make formal decisions.
No. It takes the repetitive calls and messages off their plate — the same five questions all day — so your team can focus on the people in front of them. Anything real is escalated straight to a person.
Most providers are live in under an hour. It learns from your existing public information — your website, handbook, fee schedule and policies — so there's nothing to build from scratch.
Related: Meet Maeve · Meet Hugo · All industries
Answer every parent and student, day and night.
On the phone and on your website, from your own public information — never a student's record. Live in under an hour, no credit card to start.