Power's out. The call shouldn't be.
NeoMind answers every call to your electrical business around the clock, flags safety-critical jobs like outages and switchboard faults, books work and captures quotes — all from your own information. No call goes to voicemail while you're up a ladder.
When you can't pick up, the job goes to the next sparkie.
You're on the tools, in a ceiling cavity or under a switchboard — you can't break off to answer the phone. But the caller can't wait, and some of those calls are safety-critical. Every one you miss is a job, and sometimes a hazard, handed to someone else.
You can't answer mid-job
Hands full, power isolated, gloves on — the phone rings and there's no way to take it. The caller gets voicemail or nothing, and books the electrician who picked up instead.
Safety-urgent calls get lost
An outage, a clicking switchboard, a burning smell — these can't sit in a voicemail until morning. When nobody triages them fast, an urgent, often dangerous job slips to the next sparkie on the list.
After-hours faults hit voicemail
Faults don't keep business hours. A homeowner with no power at 9pm searches, calls, and gives up on voicemail — so the after-hours work that pays well never reaches you.
Maeve answers, flags the urgent ones, and books the rest.
Maeve answers every call, Simon works your website, and Hugo answers your team internally. All three run on one shared Brain trained on your own information — so the answer is the same wherever it's asked, and you stay in control of what they can say.
Answer every call & flag the safety-urgent ones
Maeve picks up around the clock with natural voice. When a caller describes an outage, a clicking switchboard, sparking or a burning smell, she flags the job as urgent and follows the escalation path you set — alerting your on-call electrician to call straight back.
Maeve · phoneBook jobs and capture quotes to your rules
For routine work, Maeve and Simon collect the details you decide — address, the fault, access and parking, preferred window — book against your availability and capture quote requests for you to price. Never a binding price or a promise you didn't set.
Maeve SimonAnswer only from your own information
They answer from your rates, service areas and the way you triage urgent work — not the open internet — so they won't quote a price, promise a timeframe or give electrical advice you didn't set. When the answer isn't there, they say so and route it to a person.
Simon MaeveGive your team an internal answer desk
Hugo answers your team from the same information — call-out rates, the areas you cover, compliance notes, who's on call tonight. Everyone works from one source of truth, so the answer is consistent no matter who's asked.
Hugo · staffBuilt to keep you in control.
Electrical work is safety-critical, and you can't have a receptionist guessing. NeoMind is deliberately scoped to your own information and engineered to hand anything urgent or unusual straight to a person — it captures and routes, it never makes the call for you.
Answers only from your own information
It draws from your rates, service areas and triage rules — not the open internet — so it won't invent a price, a timeframe or electrical advice.
Tells every caller it's an AI
Every caller and website visitor is told up front they're speaking with an AI assistant — no pretending to be a person.
Books and messages — never commits you
It books against the rules you set and captures quote requests, but never makes a binding commitment on your behalf.
Urgent or unusual goes straight to a human
An outage, a switchboard fault, a safety concern, or anything outside its rules stops and routes to your on-call person — fast.
NeoMind is designed to respect your customers' privacy — you control what it can see, and it captures and routes rather than making decisions for your business. Read our privacy approach.
Call-handling work you can actually measure.
Every call and message is scored against the objective you set — calls answered, urgent faults flagged, jobs booked and quotes captured — so you can see what's working and where you're still leaking work after hours.
Real results from an electrical pilot land here — published only when we can stand behind the numbers. See how we measure an AI employee.
What electricians ask us
Yes. Maeve, the voice employee, answers every call to your electrical business around the clock — while you're on the tools, after hours and on weekends. She takes the job details, books the work and captures quote requests, so a call you can't pick up never becomes a missed job.
You define what counts as urgent — a full or partial power outage, a clicking or burning switchboard, sparking, a burning smell, an exposed live wire — and what should happen. When a caller describes one, Maeve flags the job as urgent and follows the escalation path you approved, such as alerting your on-call electrician to call straight back.
No, and that's deliberate. Maeve doesn't diagnose faults or give electrical advice. She captures the situation, flags it as a safety-critical job and routes it to a human fast — she informs and escalates, she doesn't make a call that should be made by a licensed electrician.
Yes. You decide the intake questions — address, the fault, access and parking, whether the power is on, preferred window — and Maeve collects them every time, books against your rules and captures quote requests, so the person on the tools turns up with what they need.
Yes. Simon is the website employee — he answers questions, captures quote enquiries and books jobs from your site, while Maeve covers the phone. Both run on the same shared Brain, so they give the same answers from your own information.
No. NeoMind answers only from your own information, so it won't invent a price, a timeframe or electrical advice you didn't set. It books against the rules you give it and captures a quote request for you to price — it never commits you to a number or a same-day arrival.
Yes. Every caller and website visitor is told up front they're speaking with an AI assistant. Maeve and Simon are transparent about being AI, and hand anything urgent or unusual straight to a person.
Yes. Hugo is the internal desk — he answers your team from your own information: call-out rates, the areas you cover, compliance notes, who's on call tonight. Everyone works from one source of truth, so the answer is consistent.
Most electricians are live in under an hour. It learns from your existing information — your website, rates, service areas and the way you triage urgent work — so there's nothing to build from scratch.
Related: Meet Maeve · Meet Hugo · All industries
Answer every call, even when you're on the tools.
On the phone and on your website, from your own information — safety-urgent jobs flagged, the rest booked. Live in under an hour, no credit card to start.