A burst pipe won't wait for a callback.
NeoMind answers every call to your plumbing business — day or night — triages emergencies like burst pipes and blocked drains, books jobs and captures quote requests, all from your own information. You stay on the tools; no call goes to voicemail.
When you're under the sink, the phone wins.
Plumbing work happens with both hands occupied and the phone in your pocket. Every call you miss is a job that rings the next plumber — and the urgent ones can't wait until you've cleaned up and called back.
You can't answer mid-job
Hands full, water everywhere, no clean way to grab the phone. The call goes unanswered — and the customer doesn't leave a message, they just dial the next plumber on the list.
Emergencies go to whoever picks up first
A burst pipe or a blocked drain is urgent — the customer rings down the list until someone answers. Miss that call and the job, and the relationship, goes to the plumber who did.
After-hours floods hit voicemail
The 2am burst pipe and the Sunday-night blocked drain land on voicemail. By the time you hear it, the customer has already found someone who answered — and you've lost an emergency call-out.
A receptionist who triages, books and never sleeps.
Maeve answers your phone and triages every call, Simon handles quotes and bookings on your website, and Hugo answers your crew internally. All three run on one shared Brain trained on your own information — your fees, your areas, your call-handling rules.
Answer the phone and triage emergencies
Maeve picks up 24/7 with natural voice. She recognises a burst pipe, an overflowing toilet or a blocked drain as an emergency, puts the caller at the front of the queue and notifies your on-call plumber straight away — while a routine enquiry is handled calmly.
Maeve · phoneBook jobs and capture quotes — to your rules
Maeve and Simon take the job, the address, the problem and the preferred time, then book or message it through according to how you've set things up. A late-night quote request becomes a captured lead instead of a missed call.
Maeve SimonAnswer only from your own information
Maeve and Simon answer from your fee schedule, service areas and call-handling rules — not the open internet. They won't quote a price you didn't set or promise a job you don't take; when the answer isn't there, they capture the details and route it to you.
Maeve SimonGive your crew an internal answer desk
Hugo answers your apprentices and office staff from the same information — call-out fees, which areas you cover, who's on call tonight, where the price list lives. Everyone works from one source of truth, without interrupting you on a job.
Hugo · internalBuilt to keep you in control.
Your reputation rides on every call. NeoMind is deliberately scoped to your own information and engineered to capture and route — never to commit you to a price, a window or a job you haven't set up.
Answers only from your own information
It answers from your fee schedule, service areas and rules — not the open internet. It won't invent a price, a timeframe or advice you didn't give it.
Tells every caller it's an AI
Every caller is told up front they're speaking with an AI assistant. No pretending to be a person — callers always know what they're talking to.
Books and messages — never commits you
It captures jobs and quotes and passes them through to you. It never dispatches a van or promises a window or a price you haven't set up — you stay in control of the diary.
Urgent or unusual goes straight to a human
If a caller is distressed, the situation is dangerous, or the question is beyond your information, it stops and routes to a person rather than trying to handle it itself.
NeoMind is designed to respect your customers' privacy — you control what it can see, and it captures and routes rather than making decisions for your business. Read our privacy approach.
Calls answered, jobs captured, nothing lost.
Every call is scored against the objective you set — emergencies triaged, jobs booked, quotes captured, calls kept off voicemail — so you can see exactly what's coming in and what would otherwise have walked to the next plumber.
Real results from a plumbing pilot land here — published only when we can stand behind the numbers. See how we measure an AI employee.
What plumbers ask us
Yes. Maeve is built to triage. A burst pipe, an overflowing toilet, a blocked drain, no hot water — she recognises an emergency, puts that caller at the front of the queue and gets your on-call plumber notified straight away. A routine quote or a non-urgent booking is handled calmly without tying up your emergency line.
Yes — 24/7. The 2am burst pipe and the Sunday-night blocked drain get a live answer instead of voicemail, so the caller doesn't simply ring the next plumber on their list. Maeve captures the details and notifies your on-call roster according to the rules you set.
Only what you've set. It answers from your own information — your call-out fee, service areas, hourly rate if you publish one — and won't invent a price you didn't give it. For anything that needs a real quote, it captures the job details and routes the request to you rather than guessing a number.
It books and captures to your rules — it takes the job, the address, the problem and the preferred time, then books or messages it through according to how you've set things up. It never dispatches a van or promises a window you haven't configured; it captures and routes so you stay in control of the diary.
Anything urgent or unusual goes straight to a person. If a caller is distressed, the situation is dangerous, or the question is beyond your published information, Maeve stops, captures what she can and transfers or notifies your on-call plumber rather than trying to handle it herself.
Yes. Every caller is told up front they're speaking with an AI assistant. There's no pretending to be a person — callers know what they're talking to, which keeps the experience honest and builds trust.
Only what you give it. Your call-out fee, the suburbs you cover, your hours, your on-call roster, which jobs you take and which you don't. It answers from that — not the open internet — so it won't send a customer somewhere you don't service or quote a job you don't do.
Yes. Hugo is the internal desk for your team — call-out fees, which areas you cover, who's on call tonight, where the price list lives. Your apprentices and office staff get the same consistent answers your customers do, without interrupting you on a job.
Most plumbing businesses are live in under an hour. It learns from your existing information — your website, your fee schedule, your service areas and your call-handling rules — so there's nothing to build from scratch.
Related: Meet Maeve · Meet Hugo · All industries
Answer every call. Triage every emergency.
On the phone and on your website, from your own information — 24/7, while you stay on the tools. Live in under an hour, no credit card to start.