The call that can't wait won't go to voicemail.
NeoMind answers every call to your NDIS service — participants, families, support coordinators and plan managers — around the clock, captures intake and service enquiries and takes messages, from your own information. 42% of bookings happen out-of-hours; this makes sure none are missed. It never accesses a participant's plan or personal details.
High-value, urgent calls — and a small team in the field.
For an NDIS provider, the phone is the front door. The calls are high-value and often urgent — and they come at the worst times for a team that's out supporting participants, not sitting by a desk.
The high-value call comes out-of-hours
42% of bookings happen out-of-hours — and an urgent enquiry from a participant, family or support coordinator that hits voicemail doesn't wait. They simply ring the next provider, and a new participant goes elsewhere.
A small team in the field can't answer
Support coordinators, support workers and allied health staff are with participants — not by the phone. The call rings out, the message sits, and the follow-up slips past the moment it mattered.
The same intake questions, on repeat
"Do you have capacity?" "What areas do you cover?" "Am I eligible for your service?" "How does intake work?" The same questions, all day — and every one is a chance to either capture a participant or lose them on hold.
Every call answered. Intake captured. Nothing sensitive guessed at.
Maeve answers the phone, Simon answers your website, and Hugo answers your staff internally. All three run on one shared Brain trained on your own information — and all three keep strictly to general and service information, routing anything sensitive straight to your team.
Answer participants, families & coordinators — and capture intake
Maeve picks up with natural voice for every caller — participants, families, support coordinators and plan managers — answers their general questions, and captures intake and service enquiries so an after-hours call becomes a ready follow-up instead of a lost participant.
Maeve · phoneTake messages & book to your rules
When it's beyond general information, Maeve takes a clear message with the right contact details, or books to the rules you set — so the right person picks it up at the right time, and nothing falls through the cracks.
Maeve · phoneAnswer only general & service information — never a participant's plan
Maeve and Simon answer only from your own materials — your services, the areas you cover, how intake works — never a participant's NDIS plan or personal details. When the answer isn't there, they say so and route the question to a person.
Maeve SimonGive staff an internal answer desk
Hugo answers your team from the same materials — service areas, intake steps, who's on call — so a support worker or coordinator in the field gets a consistent answer without chasing the office. Everyone works from one source of truth.
Hugo · internalGeneral information only. Never a participant's details.
You support vulnerable people, and you handle disability and health information. NeoMind is deliberately scoped to general and service information — and engineered to stop and hand anything sensitive straight to a person.
General information only — never a participant's plan or personal details
It answers about your services, areas and intake — not a participant's plan, budget or personal details. It is not connected to your client system and holds no participant records.
Safeguarding-aware
Anything about a participant's wellbeing, a risk, or a sensitive disclosure stops and goes straight to your team. It doesn't try to handle it — it passes it to a person.
Tells every caller it's an AI
Every caller is told up front they're speaking with an AI assistant. No one is left thinking they reached a person when they didn't.
Won't give advice or make commitments
It won't advise on a plan, eligibility or supports, and it won't commit on your behalf. It answers general questions, captures the enquiry and routes the rest to your team.
NeoMind is designed to align with the Privacy Act and built with the sensitivity the disability sector requires — you control what it can see, and it captures and routes rather than advising or deciding. Read our privacy approach.
Intake work you can actually measure.
Every call and message is scored against the objective you set — calls answered, intake enquiries captured, after-hours enquiries saved from voicemail — so you can see what's working and where you're losing participants before they reach you.
Real results from an NDIS-provider pilot land here — published only when we can stand behind the numbers. See how we measure an AI employee.
What NDIS providers ask us
No. It answers from your own general and service information — your services, the areas you cover and how your intake works — the kind of thing you'd publish on your website or explain to a new enquiry. It is not connected to your client or plan-management system and holds no participant records, plan budgets or personal details.
It's built for that. It is safeguarding-aware: if a call turns to a participant's wellbeing, a risk or safety concern, or a sensitive disclosure, it stops, doesn't try to handle it, and passes it straight to your team. It won't give advice or make commitments — it answers general questions, captures the enquiry and routes anything that needs a person to a person.
Yes. It's the same product across all of them — you load your own service information and intake process, and it answers general and service enquiries and takes messages to your rules. The work it does is the same whether you're a support coordinator, a support-work provider, an allied health practice or a plan manager: answer the call, answer general questions, capture intake, route anything sensitive to your team.
Yes. Every caller is told up front they're speaking with an AI assistant. It's transparent by design — no caller is left thinking they reached a person when they didn't.
Maeve answers the phone with natural voice, answers general and service questions from your own information — what you offer, where you operate, how intake works — captures intake and service enquiries, and takes a message or books to your rules. Anything beyond general information, or anything sensitive, is passed to your team.
No. It won't advise on a participant's plan, eligibility or supports, and it won't make commitments on your behalf. It keeps to general and service information and routes anything that calls for judgement to your team. You remain the decision-maker.
Yes — that's a large part of the point. 42% of bookings happen out-of-hours, and a participant, family or support coordinator who can't reach you simply rings the next provider. Maeve answers around the clock, captures the intake enquiry and the best contact details, and hands a ready follow-up to your team for the morning.
It's designed to align with the Privacy Act and built with the sensitivity the disability sector requires. You control what information it can see, it keeps to general and service information, it discloses that it's AI, and it captures and routes rather than advising or deciding. It holds no participant records.
Most providers are live in under an hour. It learns from your existing information — your website, service descriptions, areas served and intake process — so there's nothing to build from scratch.
Related: Meet Maeve · Meet Hugo · All industries
Answer every participant and coordinator, day and night.
On the phone and on your website, from your own information — never a participant's plan or personal details. Live in under an hour, no credit card to start.