Your front desk can't be everywhere at once.
GP, dental, physio, psychology, optometry — reception fields a wall of calls while patients stand waiting. NeoMind takes the routine load off the desk: appointment intake and everyday admin questions, handled to scripts your practice approves first. It is a front-desk assistant only — never clinical.
Administrative support only. NeoMind handles practice admin — intake, bookings and routine questions. It does not triage symptoms, provide clinical advice, or make medical decisions, and it escalates anything clinical or urgent to your team.
The phone wins the front desk, and the patient in the room waits.
Reception is asked to do two jobs at once — the person at the counter and the ringing line — and the routine admin swallows the day.
Calls overflow the desk
At peak, reception simply can't pick up every line. Patients ring out, redial, or give up — and the bookings go with them.
The same questions, all day
Hours, parking, what to bring, fees and bulk-billing, how to request a repeat script — the same handful of admin questions, asked again and again, every single shift.
After hours, the line goes dark
The moment you close, patients reach voicemail. Tomorrow's bookings and today's simple questions both wait until someone is back at the desk.
A digital front-desk assistant that stays inside the lines.
Simon on the website and Maeve on the phone handle the admin load — strictly to the scripts and rules your practice approves. They share one Brain, so the answer is the same on every channel, and they hand anything clinical straight to your team.
Take appointment intake, day or night
Collect the details your front desk needs — name, contact, preferred practitioner and time, and the reason at the level you choose — and book or request the appointment per your rules. Reception starts the day with the admin already done.
Maeve SimonAnswer routine admin questions, from your own info
Hours, location and parking, what to bring, how billing and bulk-billing work, how to request a repeat prescription through your process — answered from your practice's own published information, never improvised.
SimonRun after-hours on scripts you approve
Every after-hours message is a script your practice writes and signs off before it goes live. Outside that approved scope, it directs patients to call the practice or — for emergencies — the relevant emergency number you specify. Nothing is improvised.
MaeveEscalate anything clinical, immediately
If a question crosses from admin into anything clinical or urgent, the employee stops and hands it to your team on the path you set. The bright line between admin and care is built in, not optional.
Simon MaeveA front desk that keeps up — and a record you can review.
Every interaction is scored against the objective you set — bookings captured, admin questions answered correctly, clinical items escalated — so you can see how the assistant is performing and tune the scripts where it matters.
Real results from a healthcare pilot land here — published only when we can stand behind the numbers. See how we measure an AI employee.
Practices ask us
No. NeoMind is strictly an administrative front-desk tool. It handles appointment intake and routine practice questions only — it does not triage symptoms, give clinical advice or make any medical decision, and it escalates anything clinical or urgent to your team.
Routine, non-clinical ones drawn from your own practice information — opening hours, location and parking, what to bring, how billing or fees work, how to request a repeat prescription through your process, and how to book or reschedule. You decide exactly what it can say.
Completely. Every after-hours message and response is a script your practice writes and approves before it goes live. The employee never improvises clinical content; outside its approved scope it directs patients to call the practice or, for emergencies, the relevant emergency number you specify.
Yes. It collects the intake details your front desk needs — name, contact, reason for visit at the level you choose, preferred practitioner and time — and books or requests the appointment per your rules, so reception starts the day with the admin already done.
Your practice's knowledge and patient details stay yours. Data is handled within your own tenant and is never used to train shared models. For specific compliance requirements in your jurisdiction, talk to us about your configuration before going live.
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Take the admin off reception.
Intake and routine questions, to scripts you approve — never clinical. Live in under 60 minutes — no credit card to start.