Buyers call once. Then they call the next agent.
NeoMind answers every call to your agency — buyers, sellers, renters — captures the lead, books inspections and answers listing questions from your own information, 24/7. Agents miss up to 40% of calls; this is how you stop losing them.
The lead calls once. If you miss it, it's gone.
Buyers and renters don't wait. When a call rings out, they scroll to the next listing and dial the next agent. The cost lands on your pipeline — and on the vendor who trusted you to sell their home.
You're at an inspection — and the phone rings out
You're mid-inspection or on another call when a hot buyer rings about a listing. It goes to voicemail, they don't leave one, and by the time you call back they've already booked in with someone else.
After-hours enquiries go cold
Buyers browse listings at night and on weekends — exactly when no one's answering. An enquiry that lands at 9pm sits unanswered until morning, and by then the warm lead has cooled or moved on.
Lead details get lost between calls
A name on a sticky note, a number half-remembered, a property mixed up. When you're juggling listings, open homes and vendors, leads slip through the cracks — and you can't follow up what you never captured.
Every call answered, every lead captured, every inspection booked.
Maeve answers your agency phone, Simon answers your website, and Hugo answers your team internally. All three run on one shared Brain trained on your own listings and information — so a buyer gets the same answer wherever they ask, and nothing is lost between calls.
Answer every call and capture the lead
Maeve picks up with natural voice the moment a buyer, seller or renter calls — day, night or while you're at an open home — answers their question, captures their name, number and the property they're asking about, and notifies you. No more missed calls, no more lost leads.
Maeve · phoneBook inspections and appraisals to your rules
Maeve and Simon offer open inspection times or arrange private viewings — and book vendor appraisals — within the rules you set. The caller gets a time, the listing agent gets notified, and your calendar stays under your control.
Maeve SimonAnswer listing and price questions — only from your own info
"Is it still available?" "What's the price guide?" "How many bedrooms?" Maeve and Simon answer from your listings, price guides and availability — not the open internet — so they never misquote a price or invent availability. When a detail isn't there, they say so and route the caller to you.
Simon · web Maeve · phoneGive your team an internal answer desk
Hugo answers your agents and admin staff — which agent covers which listing or area, your commission structure, your process, where the form lives. Everyone works from one source of truth instead of interrupting each other.
Hugo · internalBuilt to keep you in control.
It captures and books — it doesn't make decisions for your business. NeoMind is deliberately scoped to answer from your own listings and information, and to hand anything that needs an agent's judgement straight to a person.
Answers only from your own listings & information
It answers from your listings, price guides, availability and inspection times — not the open internet — so it won't misquote a price or invent availability.
Tells every caller it's an AI
Every caller and website visitor is told up front they're speaking with an AI assistant. Transparency is built in — it never pretends to be a person.
Captures and books — never commits you
It takes the enquiry and books to your rules — it never negotiates, makes an offer or commits you to a deal. You close the deal.
Anything unusual goes straight to the agent
If a conversation goes beyond general listing and inspection information — a complaint, a contract question, anything out of scope — it stops and routes it to you.
NeoMind is designed to respect your clients' privacy — you control what it can see, and it captures and routes rather than making decisions for your business. Read our privacy approach.
Lead capture you can actually measure.
Every call and message is scored against the objective you set — calls answered, after-hours enquiries captured, inspections booked — so you can see what's working and where leads were slipping away.
Real results from a real estate pilot land here — published only when we can stand behind the numbers. See how we measure an AI employee.
What agents ask us
Both. Maeve answers your agency phone with natural voice — taking the call, answering listing and inspection questions, capturing the lead and booking a viewing or transferring to an agent. Simon answers the same questions on your website. They run on one shared Brain, so a buyer gets the same answer on either channel.
It answers only from your own information — your listings, price guides, availability and inspection times — not the open internet. That means it won't misquote a price or invent availability. When a detail isn't in your information, it says so and routes the caller to the agent rather than guessing.
Yes. It captures the caller's name and number, books open inspections or private viewings to your rules, and notifies the listing agent — it never commits you to anything beyond the booking. You stay in control of which appointments it can offer and when.
Every buyer, seller and renter enquiry is captured with the caller's details and the property they asked about, then sent straight to your team so nothing is lost between calls. The lead lands with you in real time, ready to follow up.
Yes. Every caller and website visitor is told up front they're speaking with an AI assistant. Transparency is built in — it never pretends to be a person.
No. It captures the enquiry, answers from your published information and books to your rules — it never negotiates, makes an offer or commits you to a deal. Anything that needs an agent's judgement is routed straight to a person. You close the deal.
If a conversation goes beyond general listing and inspection information — a complaint, a contract question, anything personal or out of scope — it stops, doesn't try to handle it, and routes it straight to the agent.
Yes. Hugo is an internal answer desk for your staff — which agent covers which listing or area, your commission structure, your process and where the form lives. Everyone works from one source of truth instead of interrupting each other.
Most agencies are live in under an hour. It learns from your existing information — your listings, price guides, inspection schedule and FAQs — so there's nothing to build from scratch.
Related: Meet Maeve · Meet Hugo · All industries
Answer every buyer and seller, day and night.
On the phone and on your website, from your own listings — every call answered, every lead captured. Live in under an hour, no credit card to start.