The buyer emailed at 2am their time. You replied at 9am yours.
Distributors and export buyers don't wait for your office hours, and your best spec knowledge sits with a handful of people. NeoMind fields enquiries across every time zone, answers product and spec questions from your real data, captures qualified leads, and puts process knowledge on tap for your own team.
Demand is global; your answer desk runs one shift.
Export and distributor enquiries arrive overnight, hinge on technical detail, and depend on knowledge held by a few key people. Three gaps quietly cost orders.
Overnight enquiries go cold
A buyer in another hemisphere asks at the wrong hour and waits half a day for a reply. By the time you answer, they're already talking to a competitor who answered first.
Spec questions queue behind the experts
Dimensions, tolerances, materials, compatibility — the answers live in datasheets and a few heads. Every question routes through the same busy people and slows down.
Process knowledge walks out the door
SOPs, certifications, supplier details and "who owns this step" live with long-serving staff. When they're away — or leave — the floor loses time relearning what was already known.
An always-on sales desk and a shared engineering memory.
Simon fields enquiries on your site at any hour; Hugo answers your own team from the inside. Both run on one shared Brain trained on your product data and process docs — so the spec is right, and you update it once.
Answer distributors and export buyers, any time zone
Simon replies the moment an enquiry lands, in plain, accurate terms — so a 2am question from another market is answered immediately instead of waiting for your morning. The opportunity stays warm.
Simon · webField product and spec questions from your real data
Dimensions, materials, compatibility, lead times — answered straight from your datasheets and product documentation. When a question needs an engineer or a custom quote, it captures the detail and routes it to a person.
SimonCapture the lead, qualified and routed
When there's buying intent, Simon captures the contact and the requirement — product, quantity, destination, timeline — and routes a qualified lead to sales. An overnight enquiry is a live opportunity by the time your team logs in.
SimonPut process knowledge on tap for staff
Hugo answers your team from your own knowledge — SOPs, certifications, supplier details, who owns a step. The floor stops relearning what's already documented, and knowledge no longer walks out with the people who hold it.
Hugo · internalA number on a desk that used to run on goodwill.
Every enquiry and internal query is scored against the objective you set — qualified leads captured, spec questions answered accurately, staff questions self-served — so you can see what the desk is producing and where to sharpen it.
Real results from a manufacturing pilot land here — published only when we can stand behind the numbers. See how we measure an AI employee.
Manufacturers ask us
Yes. Simon works your website around the clock, so a distributor or buyer in another time zone gets an immediate, accurate answer instead of waiting overnight for someone to reply — and the lead is captured either way.
It answers from your own product data, datasheets and documentation — dimensions, materials, compatibility, lead times — so the answers are grounded in your real specs. When a question needs an engineer or a custom quote, it captures the detail and routes it to a person rather than guessing.
Both. When there's clear buying intent, it captures the contact and the requirement — product, quantity, destination, timeline — and routes a qualified lead to your sales team, so an overnight enquiry is a live opportunity by morning.
Yes. Hugo is the internal employee. Your team asks it about process documents, SOPs, certifications, supplier details or who owns a step, and it answers instantly from your own knowledge — instead of chasing the one person who remembers.
No. NeoMind never makes a binding commitment on your behalf. It shares published information and indicative detail, and escalates anything that needs a firm quote, contract or delivery promise to a person.
Related: Meet Hugo · How the Brain works · All industries
Answer every market while you sleep.
Spec-accurate answers, captured leads, and process knowledge on tap — grounded in your own data. Live in under 60 minutes — no credit card to start.