Support that's always on.
Never on hold.
The best products are made great by their support. NeoCare puts a teammate beside you from day one — an account-aware assistant that answers instantly inside your dashboard, and a real person the moment it matters. No queues. No ticket numbers. No waiting days for a reply. NeoCare Basic is free for every customer. Enterprise — with priority response and proactive care for larger teams — is coming soon.
Care that feels personal — without the wait.
It already knows you
Open the assistant and it already sees your account — your plan, your agents, what's set up and what isn't. No account numbers to quote, no re-explaining yourself. You ask; it answers with your specifics.
Instant answers you can trust
Trained on NeoMind's own help knowledge, the assistant answers in seconds — accurately, grounded, no guesswork. Most questions are sorted on the spot, any time of day.
A human the moment you need one
When something needs a person — a tricky issue, anything about billing — you're handed straight to our team with the full context attached. No re-explaining, no queue. A considered reply within one business day, and you're never left in silence.
Help, right where you work.
Ask in your dashboard
No separate portal, no support email to dig up. Open NeoCare wherever you are in NeoMind and just ask.
Get an instant, account-aware answer
The assistant reads your real setup and answers with your specifics — most things solved in the moment.
Handed to a human when it counts
If it needs a person, our team picks it up with the full conversation and your account context already in hand — and replies fast.
Care that scales with you.
NeoCare Basic
Free for every NeoMind customer. An account-aware assistant that answers instantly inside your dashboard, grounded in real help knowledge — with a real person the moment it matters. Everything on this page, included.
NeoCare Enterprise
For larger teams: priority response, proactive success and health check-ins, and deeper care across your whole account. Coming soon.
360° care, by design.
NeoCare is how we think about every stage of your journey with NeoMind — getting set up, getting value, and growing with confidence. It starts with always-on help today, and keeps getting deeper.